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English Wiring Troubleshooting ® CAUTION: Do NOT connect high-voltage power to low-voltage Symptom Possible Causes P/N 043624 Rev. A 04/2025 Aviena Closure Interface: terminals. Improper wiring can result in personal injury or damage LEDs on the HW-QS-ACI The HW-QS-ACI is receiving power on HW-QS-ACI to product or other equipment. are scrolling. terminals 1 & 2 of the QS wired link, but Installation Instructions SELV / PELV / NECR Class 2 Note: Lutron recommends that the HW-QS-ACI be installed by a is not communicating with the QS link on Please Read Before Installing 24–36 V- 20 mA qualified electrician. terminals 3 & 4. Check for miswires or Important Notes loose connections. 1. Disconnect power to the QS wired link by turning OFF all circuit LEDs on the HW-QS-ACI do The HW-QS-ACI is not receiving enough 1 2 3 4 5 6 7 8 breakers connected to any QS link power supply. not turn on when following power on terminals 1 & 2 of the QS wired The HW-QS-ACI is designed ON wiring instruction #6. link. to work exclusively with 12 2. Strip insulation 3 / 8 in (10 mm) and loosen the terminal block screws. - Check for miswires or loose Lutron Aviena Keypads (ships 3. C onnect the QS link to the terminal block and tighten the screws OR connections. separately). This device will ® - Verify that the QS link is powered neither work by itself nor with QSE-CI-WCI 5 in-lbs (0.6 N)m). LEDs on the HW-QS-ACI do and not overloaded. See “Power INPUTS not turn on when connected Draw Units on the QS Link”, Lutron other contact closure switches. ENTRADA ENTRÉES COM 4. Connect the 9-pin connector of the included harness to the 9-pin to a keypad and the toggle PN 369405, at https://assets.lutron. It is ONLY compatible with 1 2 3 4 connector of the HW-QS-ACI. switches are activated. com/a/documents/369405_pdu_spec_ Lutron HomeWorks QSX series submittal.pdf processors. Codes: Install in accordance with all Switch 1 Warranty local and national electrical codes. Switch 2 www.lutron.com/warranty or call 1.844.LUTRON1 for Environment: Ambient operating temperature: a printed copy. 32 °F to 104 °F (0 °C to 40 °C), 0 to 90% relative humidity, non- Switch 3 condensing. Designed for indoor use only. 9-Pin Connector Switch 4 Backbox: To select the proper backbox, you need to know the size/ configuration of the Aviena keypad being installed. 5. Turn on power to the HW-QS-ACI by energizing the QS link. Wait Mounting: Requires European-style, square/rectangular backboxes: 10-seconds for the unit to power up (LEDs 1-8 should remain off. FCC INFORMATION 1-Gang: 2.95 in H x 2.95 in W (75 mm H x 75 mm W) If the LEDs start scrolling, consult the troubleshooting section.). This equipment has been tested and found to comply with the 2-Gang: 2.95 in H x 5.31 in W (75 mm H x 135 mm W) limits for a Class B digital device, pursuant to part 15 of the FCC ® 6. Recommended backbox depth is 2.36 in (60mm) Verify that the HW-QS-ACI is operational by resetting it to its Rules. These limits are designed to provide reasonable protection factory default. Using a small screwdriver, press the Reset push- QS Link Limits: The HW-QS-ACI consumes 1 button according to the following sequence: against harmful interference in a residential installation. This MUX MUX V+ COM Power Draw Unit (PDU). For more information on 4 3 2 1 a. Press the Reset push-button three times quickly, and keep equipment generates, uses and can radiate radio frequency energy PDUs, see “Power Draw Units on the QS Link”, holding the button down on the third push until all LEDs start and, if not installed and used in accordance with the instructions, Lutron PN 369405, at flashing. may cause harmful interference to radio communications. However, https://assets.lutron.com/a/documents/369405_ there is no guarantee that interference will not occur in a particular Terminal block for the QS link pdu_spec_submittal.pdf b. Quickly push the button three more times. LEDs will blink to indicate that the unit is resetting. installation. If this equipment does cause harmful interference to 2 Terminals: Accept up to two 18 AWG (1.0 mm )wires, one twisted radio or television reception, which can be determined by turning 2 2 shielded pair 22 AWG (0.5 mm ) wire or one 12 AWG (4.0 mm ) wire the equipment off and on, the user is encouraged to try to correct typical. For wiring limits, see the chart below: Reset Push-Button LEDs the interference by one or more of the following measures: Wiring Wire Gauge Lutron Cable —Reorient or relocate the receiving antenna. Length Part Number 1 2 3 4 5 6 7 8 —Increase the separation between the equipment and receiver. ON — Connect the equipment into an outlet on a circuit different from Less than Power (terminals 1 and 2): QS-CBL-LSZH 12 that to which the receiver is connected. 2 500 ft 1 pair 18 AWG (1.0 mm ) (low-smoke — Consult the dealer or an experienced radio/TV technician for (153 m) Data (terminals 3 and 4): zero halogen) 2 GRX-CBL-346S ® help. 1 twisted, shielded pair 22 AWG (0.5 mm ) QSE-CI-WCI (non-plenum) INPUTS GRX-PCBL-346S ENTRADA (plenum) ENTRÉES COM 500 ft to Power (terminals 1 and 2): GRX-CBL-46L 1 2 3 4 2 2000 ft 1 pair 12 AWG (4.0 mm ) (non-plenum) 9-Pin Connector (153 m to Data (terminals 3 and 4): GRX-PCBL-46L 610 m) 2) (plenum) 1 twisted, shielded pair 22 AWG (0.5 mm Customer Assistance: 7. Use the appropriate system setup software to program the U.S.A. / Canada: 1.844.LUTRON1 United Arab Emirates: HW-QS-ACI once wiring is complete. Mexico: +1.888.235.2910 +971.4.299.1224 8. Push all wires and the HW-QS-ACI into the backbox. As a Brazil: +55.11.3257.6745 China: 10.800.120.1536 reminder, these wires need to be attached to the Aviena keypad United Kingdom: Singapore: 800.120.4491 (ships separately). +44.(0)20.7680.4481 Other Countries: India: +91.124.471.1900 +1.610.282.3800 Lutron Elec tron ics Co., Inc. Lutron, Aviena, HomeWorks, and any related trade dress and logos are trademarks or registered trademarks of Lutron Electronics Co., Inc. in the 7200 Suter Road US and/or other countries. All other product names, logos, and brands are property of their respective owners. Coopersburg, PA 18036-1299 2012–2025 Lutron Electronics Co., Inc.
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